Optimal Health Medical Centre Gregory HIlls

I Personally had a bad experience here. As a young mum I felt treated poorly, Dr Iffat Khan rushed my daughter and I didn’t do the normal check up procedure, also calling my daughter a “him” twice considering she was in all pink… also asked a question about cough syrup the Dr response was sarcastic and rude “they wouldn’t make medicine for babies would they if it was unsafe” as i was just curious of the side effects. Overall walked out upset, all I can say about this place is the reception ladies were nice made me feel welcome however Dr Iffat Khan was rude, unprofessional and put me down.

Medical care is great at Optimal Health. We have been making bookings for our kids vacinations and general checkups without any delays. Appointments have always been good and the our Dr Steve has always been there for our family and their health care needs. They even fitted us in for emergencies without any issues, providing the best care for our family when we needed it. Thanks so much for being there for us and so many other people and families in the community. Great reception waiting area and toilet facilities in the medical centre as well 😁.

I've had multiple issues with this place. Prescribing wrong medication (the pharmacists next door know more than these doctors), long wait times (both when booking or phone appointments), no standard guidelines, each of them tell you something different and just overall no sense of care. They want you in and out, they treat you as a number rather than a human. Absolutely poor service in every way.

This used to be a great clinic with great doctors, but NOT anymore. Mis-diagnose of ailment from GPs resulting to wrong prescriptions etcetera plus the receptionist are bit arrogant and not accommodating. For pete's sake they supposed to give warmth reception to their customers because they are coming in to your clinic with illnesses, sickness that worries them etcetera so the rudeness is the least thing we need.

I had an appointment with Dr Labina Butt with a very sore throat, swollen lymph nodes, green snot and a very chesty cough. I explained my symptoms mainly being my very sore throat, she asks if i had tested for covid yet, i told her i did and that it was negative i also explained that i have had covid twice before and it’s not nearly as bad as this, she looks at my throat and tells me it’s “cherry red” but she didn’t want to give me antibiotics because : “you could break out into hives” ?? - when i told her i have no allergies, she then tells me she’s going to do a nose swab (not telling me she’s only testing me for COVID) - not any other virus’s when i’ve already told her it’s not covid. She tells me to come the next day for the nose swab at the pathologist as it’s closed, instead of doing it herself. She explains that she will call me about my results that should come in soon (it took 2 days) If i need to come back for the antibiotics she wouldn’t give me. But i wasn’t getting any better, i did not get any phone call and obviously my nose swab come back as NEGATIVE So i waited 3 hours at another medical centre to be listened, helped and cared about and given antibiotics straight away no question asked, I will not see this Dr again such rude service.